Protection, clearly defined.
Every eligible Pristine filtration system is supported by a 5-year manufacturing warranty, with clear servicing guidance designed to help protect system performance over time.
This page provides a simple overview of warranty support, maintenance expectations and common questions. Your complete written warranty terms remain the final reference for coverage, eligibility and exclusions.
Manufacturing warranty on eligible Pristine filtration systems.
Filter servicing is an important part of maintaining system performance.
Warranty questions and product support can be handled directly through Pristine.
Built to protect your investment.
Our warranty framework is designed to provide support where an eligible Pristine product experiences a manufacturing-related issue during the applicable warranty period.
Manufacturing warranty
Eligible Pristine systems are supported by a 5-year manufacturing warranty from the applicable commencement date.
Product supportSystem assessment
Where a warranty concern is raised, Pristine may request installation details, photographs, servicing history or other relevant information to help assess the issue.
Clear assessment processOngoing maintenance
Filtration media and consumable components require routine replacement. Maintaining the system in accordance with the recommended servicing schedule helps preserve performance.
Performance protectionThis page is a general warranty overview only. Exact warranty inclusions, exclusions, eligibility requirements and remedies are governed by the written Pristine warranty terms provided with or applicable to your system.
Protect performance over time.
Your filtration system contains consumable filtration media. Routine servicing is separate from the manufacturing warranty and is important for continued filtration performance.
Standard filter replacement
Pristine recommends replacing the applicable whole-home filtration cartridges approximately every 12 months under normal household conditions.
Do not exceed the servicing interval
Applicable filter cartridges should not remain in service beyond the maximum servicing interval specified by Pristine. Service history may be relevant when assessing system performance or a warranty enquiry.
Reverse osmosis membrane
For applicable Pristine Pure reverse osmosis systems, the membrane is generally serviced on a longer replacement cycle, with approximately 24 months used as the recommended interval.
If something doesn't look right.
Giving us the right information from the beginning helps our team understand the situation and direct the enquiry appropriately.
Tell us what you're experiencing
Explain the issue, when it began and whether system performance has changed gradually or suddenly.
Provide system information
We may ask for your installation details, system type, purchase information or servicing history.
Add photographs where relevant
Clear photographs of the system, installation area or affected component can help us assess the enquiry more efficiently.
Pristine reviews the enquiry
Once the relevant information has been received, the enquiry can be assessed against the applicable warranty terms.
Questions, answered clearly.
Eligible Pristine filtration systems are supported by a 5-year manufacturing warranty. The exact commencement date, covered products, conditions and exclusions are set out in the written warranty terms applicable to your purchase.
Filter cartridges and filtration media are consumable components that require routine replacement as part of normal system ownership. Consumable servicing should be considered separately from the manufacturing warranty.
Pristine generally recommends servicing applicable whole-home filtration cartridges approximately every 12 months. The applicable maximum servicing interval should not be exceeded. Actual requirements can vary depending on water quality, household usage and system configuration.
Installation details may be relevant when assessing a warranty enquiry. Your system should be installed and operated in accordance with the applicable installation instructions, product requirements and relevant plumbing requirements.
We recommend retaining your purchase information, installation details and servicing records. These can help identify your system and provide useful context if you ever need product support.
Contact Pristine with a description of the issue and the relevant system details. We may request photographs, installation information, purchase details or service history before the enquiry can be assessed.
Yes. Use the warranty information section below to request the complete written warranty information applicable to your Pristine system.
Need the complete warranty?
Request the complete Pristine warranty information or contact our team if you need help with an existing system.